Complaint refunded
Has anyone dealt with Greenluck Casino?
Has anyone dealt with Greenluck Casino? I haven’t been able to get my money from them for 16 days already. I won €1,950 playing blackjack, and since then this nightmare with verification has begun. I sent them EVERYTHING: my passport, a utility bill, and a screenshot from Neteller.
First, they said the passport photo was blurry. I took a new one.
Then they said the utility bill didn’t show all four corners. I scanned it.
Yesterday they sent yet another email saying they need a higher-quality photo of my passport!
Are they mocking me? I have the feeling they are just stalling for time, hoping that I will lose all the money.
215 views
11 comments
OcTqw
Mar 31, 2026
Complaints.casinoMar 31, 2026TeamHello. We are sorry that you are facing such a delay. Unfortunately, situations like this are not uncommon. Please provide us with your nickname or email at the casino so that we can submit an official request.
OcTqwMar 31, 2026AuthorI sent it to you in private messages. I honestly don’t understand what else they need. I’ve been verified at dozens of other casinos, and it never took more than two days. Here it’s like hitting a wall. Every time, a new chat operator tells me: “Your documents are under review by the relevant department, please wait.” Over and over again.- Complaints.casinoMar 31, 2026TeamThank you. We have invited a representative of Greenluck Casino to this thread to provide comments. Please wait. We recommend that you do not play and do not cancel your withdrawal request in the meantime.
- OcTqwApr 1, 2026AuthorI’m not going to. The money is still sitting on the balance. I took a screenshot just in case — it clearly shows the balance and that the withdrawal is pending.
GreenluckApr 1, 2026Hello. We ask the player to wait. The verification process is carried out in accordance with Malta Gaming Authority rules and may take some time. The security department is checking the submitted documents. As soon as there is any news, the player will be notified by email.- OcTqwApr 1, 2026AuthorWhat kind of check can take this long? You’re just mocking me. I’ve already sent you three different passport photos. Should I send you a 3D model of it next?
- GreenluckApr 2, 2026The request has been forwarded to the relevant department with high priority. We are doing everything possible to speed up the process. Please wait a little longer.
- OcTqwApr 2, 2026Author“A little longer.” That’s what I hear every single day. I’ve just received an email: “Your account has been successfully verified.” And immediately another one: “Your withdrawal request in the amount of €1,950 has been processed.” What was that?! Why couldn’t this have been done two weeks ago?! Why did I have to file a complaint on a public forum for this to happen?
- OcTqwApr 2, 2026AuthorThe money is already on Neteller. I’m shocked. Thank you, Casino Complaints. Apparently, only public exposure makes them do their job.
- Complaints.casinoApr 3, 2026TeamWe are very happy that your issue was resolved so quickly. Congratulations on receiving your winnings! The complaint is given the status “Resolved.”
- GreenluckApr 3, 2026We are glad that the issue has been resolved. We apologize for the delay.