Complaint refunded
SpinLander is delaying my withdrawal!
SpinLander is delaying my withdrawal! It’s already the THIRD DAY that my withdrawal transaction of $1,264.50 in LTC has been stuck. The support chat is full of bots that keep copying the same message:
“Your withdrawal is being processed, please wait.”
How long am I supposed to wait? I passed verification ages ago, I always played fairly, mostly slots from Pragmatic Play. I didn’t take any bonuses - this is my clean win. I demand that my request be processed immediately! You have a Curaçao license, you are supposed to follow at least some rules!
325 views
9 comments
MadMaxx_88
Feb 23, 2026
Complaints.casinoFeb 23, 2026TeamHello. We are sorry to hear about your problem. In order for us to help and send an official request to the casino representative, please provide your SpinLander casino nickname and the email address linked to your account.
MadMaxx_88Feb 23, 2026AuthorHere you go. Nickname: MadMaxx_88 Email: madmaxx.power88@gmail.com Please deal with them - this is ridiculous.- Complaints.casinoFeb 23, 2026TeamThank you for the information provided. We have notified the SpinLander representative about your complaint. A response usually takes 24 to 96 hours. Please be patient.
- MadMaxx_88Feb 24, 2026AuthorAnother day has passed. Nothing. The money is still stuck with the status “Pending.”
- Complaints.casinoFeb 24, 2026TeamThank you for the screenshot, we have attached it to the case. We understand your frustration, but we kindly ask you to wait a little longer for the casino’s response. Sometimes finance departments conduct additional checks.
- MadMaxx_88Feb 24, 2026AuthorWHAT CHECKS??? I’m not withdrawing $50,000! This is a completely ordinary amount for any player. This is just mockery. I feel deceived. Maybe they are waiting for me to gamble everything back? That’s not going to happen.
- MadMaxx_88Feb 24, 2026AuthorTHAT’S IT!!! RECEIVED IT!! It worked! I wrote to payments@SpinLander.com. They replied literally within 2 hours! They said my payment had been accidentally flagged for manual review, and due to workload it was overlooked. They apologized and processed the withdrawal. I just checked my wallet - the Litecoin has arrived.
- Complaints.casinoFeb 24, 2026TeamGreat news! We’re glad that your issue has been resolved. Thank you for informing us.
- MadMaxx_88Feb 24, 2026AuthorYes, thank you for the advice to write to a different email address. Without you, I would have kept waiting forever. You can close the complaint - the issue is resolved.